Refund policy

Returns and exchanges

Changed your mind, or it's not quite the right fit? You can return your order for any reason within 30 days of purchase, for a refund, an exchange or store credit.

How to return
Start your return in our returns portal with your order number and email. Please don't send anything back without starting a return first.

Return postage
Return postage is paid by you. When you use the prepaid label in our returns portal, $10 is taken off your refund or store credit, or charged on your exchange. Original shipping costs are not refunded.

Condition
Items must be unworn, unwashed and unused, with tags attached, and free of stains, deodorant, perfume, make-up and animal hair.

Items we can't take back
For hygiene reasons we can't accept returns on socks, underwear, bras, leggings, earrings, hair accessories or water bottles, unless they are faulty.

Faulty, damaged or wrong items
If your item arrives faulty, damaged or not what you ordered, email support@selfawear.com.au with a photo within 10 days of delivery. We'll cover the return and send a replacement or give you a full refund. This doesn't affect your rights under Australian Consumer Law.

Exchanges
Exchanges are sent out as soon as your return is registered, so you don't have to wait for your parcel to reach us.

Refunds
We aim to process returns within 10 working days of them reaching us. Refunds go back to your original payment method and can take up to 3 business days to appear.

International orders
Outside Australia? Don't use the portal. Email support@selfawear.com.au and we'll help. International return postage is paid by you. US customers, see US returns.

Return to sender
If a parcel comes back to us because of an incorrect address or because it wasn't collected, we'll contact you within 7 days to arrange a refund or reship. A $12.95 reshipping and handling fee is deducted.

Questions? Email support@selfawear.com.au.