Return Policy – Selfawear
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Looking to Exchange or Return?

We’ll help you get started! Just have your order number and email address in hand.

Click the button below, and you’ll be able to complete your return or exchange through our returns portal.

START A RETURN

Return Policy

Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.

We know that you will love what you ordered but if something doesn't work out, we will gladly accept item(s) in original packaging, unworn, unwashed, or defective merchandise (free of stains, deodorant marks, perfume scents, make-up, and animal hair). For health and hygiene reasons, some products will not be eligible for returns. This includes face masks, earrings & water bottles.

You can return your order for a refund, within 30 days of dispatch.

  • Refunds must be processed within 30 days.
  • Return shipping costs are the responsibility of the customer.
  • Returns affected by perfume, deodorants or make-up will not be accepted.

    • International Returns/Exchanges

    For customers shopping from countries outside of Australia, please do not submit a return above. Email our support team at support@selfawear.com.au and they will be able to assist you with this.

  • Kindly be advised that all international return shipping costs are the responsibility of the customer.

    • RETURN PERIOD:

    We offer a 30-day return period during which you can return your package. These 30 days begin from the date of purchase. Please note that the return shipment must be sent back to us within these 30 days.

    RETURN CONDITIONS:

    All items must be returned in an unworn and unwashed condition suitable for resale. (free of stains, deodorant marks, perfume scents, make-up, and animal hair). For health and hygiene reasons, some products will not be eligible for returns. This includes face masks, earrings & water bottles. *Shipping costs are not refundable.*

    RETURN COSTS:

    Returns are at your own cost, depending on your location and the courier service you choose. We suggest using a trackable option for a smoother process! *Shipping costs are not refundable.*

    RETURN PROCESSING TIME:

    If you choose to exchange a product when registering your return, we will start processing and dispatching your exchange right away to ensure it’s completed quickly. 

    We aim to process all returns within 10 working days after receiving them at our warehouse. You can track the arrival of your return using the tracking number from your return shipment. Once the refund has been issued, you will receive a notification. Please allow up to 3 days for the refund to appear in your account, depending on your bank's processing time. 

    RETURNS FAQ:

    What if my exchange item is out of stock?

    Reach out to our customer service team, and we’ll let you know when we expect the product back in stock. If your return is already in progress and the item is unavailable, we’ll get in touch with you to find the best solution together.

    How do I find my order number to start a return?

    You can find your order number in the confirmation email we sent when you placed your order. If you can’t find this email, our customer service team is here to help!

    What if my order arrives damaged or faulty?

    We’re sorry if your item arrived less than perfect. Just send us an email at support@selfawear.com.au with a photo of the issue, and we’ll sort it out as quickly as possible.

    Can I return my order after the 30-day window?

    Returns must be sent within 30 days of the purchase date. If that timeframe has passed, don’t worry! We may still be able to offer an exchange or store credit. Just reach out to our support team to discuss your options.

    HAVE MORE QUESTIONS?

    Please email us with any questions you might have - we are here to help.

    Learn More FAQ's.
    Return Policy