Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.
We know that you will love what you ordered but if something doesn't work out, we will gladly accept item(s) in original packaging, unworn, unwashed, or defective merchandise (free of stains, deodorant marks, perfume scents, make-up, and animal hair). For health and hygiene reasons, some products will not be eligible for returns. This includes face masks, earrings & water bottles.
You can return your order for a refund, within 30 days of dispatch. Do you need a different size or just prefer another colour? We offer exchanges and store credits free within 60 days.
Your refund will go back to the original method of payment used to make the purchase. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded. Original shipping costs are non-refundable.For customers shopping from countries outside of Australia, please do not submit a return above. Email our support team at firstname.lastname@example.org and they will be able to assist you with this.
Please email us with any questions you might have - we are here to help.Learn More FAQ's.