FAQ's

Shipping

We know that you cannot wait to get your hands on your purchase at SELFAWEAR. That is why our team is hard at work to pack and post your orders as soon as possible.

All our orders are processed within business hours Monday to Friday.

*Please note, SELFAWEAR is not responsible for any delays caused by Australia Post, especially during high volume seasons.*

Chances are, yes. We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at support@selfawear.com.au and one of our friendly team members will be able to assist you.

All our orders are generally processed within 1-4 business days. 

Our hardworking team are working around the clock to ensure all your orders get out on time!

For any urgent orders, please send us an email at support@selfawear.com.au 

Please note that due to COVID-19, there may be some shipping delays.

Australia Post is experiencing some delays due to Coronavirus. You can check if your location has been impacted here. We ask that you please allow extra time for deliveries during this time. 

Please allow up to 4 days for processing. Once your order has been shipped, it takes 3-7 days within Australia. Please allow an extra few days if you are located in a remote area. 

Please allow 1 - 3 weeks for international orders. Our shipping times may vary depending on your country. SELFAWEAR does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. 

Please contact our friendly support team if you have any questions prior to ordering.  

Shipping is FREE for all orders over $100. 

We offer a flat rate of $9.95 within Australia. 

For all wholesale orders, please send us an email as pricing may vary depending on the size of the order.

We have some good news! Because we work closely with our partners, there is little chance that your order will have any additional fees added after you have paid for your item and it has been shipped.

However, in the extremely rare chance that this may happen, SELFAWEAR is not responsible for any duties or taxes added to your order in the destination country. These are fully the responsibility of the buyer.

If there is any issue with this, please contact us. 

Yes! All our parcels come with tracking numbers to give you more peace of mind. 

You will be emailed your tracking information once your order has been dispatched, and in some cases you will need to allow a few hours for your tracking to be live. 

You can track your order here.

If you have any enquiries, please feel free to contact us at support@selfawear.com.au

We do not offer lay-by, and we cannot put items on hold. However, we do have AfterPay available for Australian and New Zealand orders. 

All SELFAWEAR orders will receive an order confirmation email.

You will also receive a 2nd notification email with tracking details on dispatch. We cannot amend orders once the shipping confirmation has been sent. 

The Shop

We wanted to encourage a way for our community to confidently express themselves and help others become open about their mental health.

We believe our garments are a perfect - and comfortable way to spread this important message whilst confidently engaging in our positive mission.

We understand, this happens! That is why we are here to help, with your shirt sizes too. All our products have a sizing chart in the description for you to use as a guide. 

If you do happen to purchase the incorrect size, please reach out to our amazing team and we will organise a replacement. Shipping charges will apply for replacement items. 

If you change your mind

At Selfawear you have 28 days to return your items if eligible (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase.

The refund will be provided using your original payment method. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included. If you can’t provide proof of purchase and the item is national branded we will be unable to provide you with an exchange coupon or refund. Return shipping fee is paid by buyer. 

Shipping is non-refundable.

Steps to Take 

Please send us an email at support@selfawear.com.au with your proof of purchase along with issues regarding your order. (inc. photos, ect) 

Once in contact with our friendly customer service team, we will be able to assist you with your enquiry.